This review details my experience with Kerastase's hair serum, highlighting a significant formula change that left me dissatisfied. For two years, I relied on this serum to manage hair shedding and promote healthy growth, achieving noticeable length and volume. The serum was a key component in maintaining the health and length of my hair, effectively addressing my concerns about hair loss. My positive experience, however, abruptly ended with my recent purchase from Sephora.The new bottle, while appearing identical at first glance, revealed a dramatically altered formula. The consistency was drastically thinner and runnier than before, and the labeling lacked the explicit "anti-hair loss" claim found on previous bottles. This led to contact with Kerastase, ultimately revealing a formula change and a name shortening. While a refund was offered, concerns remain regarding the product's consistency, quality control, and overall effectiveness, especially given its high price point. This experience underscores the importance of purchasing directly from the manufacturer to ensure product authenticity and consistency.
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My Long-Term Experience with Kerastase Hair Serum
For two years, I've used Kerastase's hairfall serum. While I didn't experience dramatic hair loss, I always had significant new hair growth. Regular trims maintained volume, and the serum helped me achieve a beautiful length. This serum worked well with my hair and helped me keep my hair healthy and long.
My hair has always been prone to shedding, but this serum helped to manage that and promote healthy growth. I felt that this serum was a positive addition to my hair care routine.
The Shocking Discovery: A Watery New Formula?
Last week, my serum ran out. I purchased a new bottle from Sephora, only to discover a drastic change. Applying it felt like using water; it was incredibly runny and leaked everywhere. The consistency was completely different from what I was used to.
I immediately checked the bottle and noticed a significant difference in the labeling. The new bottle only stated 'fortifying serum,' while my previous bottle clearly indicated 'anti-hair loss serum'.
Contacting Kerastase and Their Response
I contacted Kerastase, detailing my experience and comparing the old and new bottles. They initially claimed both were the same product, suggesting the difference might be due to storage temperature. However, after further investigation, Kerastase admitted they had shortened the name and apologized for the inconsistent formula.
They offered a refund and acknowledged the issue with the product's consistency. The explanation about temperature affecting the serum's texture didn't fully satisfy me, considering my prior experiences with the product under various temperature conditions.
The Verdict and Future Purchases
While the refund was appreciated, the inconsistency is concerning. The watery formula raises questions about its effectiveness and leaves customers wondering about product quality control. This is especially important considering the price point.
I will only buy Kerastase serum directly from their official website to avoid future issues. The experience highlights the importance of purchasing from reputable sources and checking product consistency when opening a new bottle. Always check reviews and be aware of possible changes to a product's formulation.